Shipping policy

Shipping Policy
Effective Date: 17-06-2025

At Velrane, we are committed to providing a smooth, reliable, and transparent delivery experience for all our customers. Please review our shipping policy below for detailed information on how and when your order will be processed and delivered.

1. Shipping Methods & Courier Partners
We proudly partner with trusted courier services including FedEx, UPS, and USPS to ensure safe and timely delivery of your orders. Shipping options and rates are automatically calculated at checkout based on your shipping destination and the weight of your order.

2. Order Processing Time
All orders undergo a 1–3 business day processing period before being shipped. This includes order verification, quality checks, and packaging.
Note: Orders placed on weekends or public holidays will begin processing on the next business day.

3. Shipping Destinations
We currently ship to the following countries:

  • United States

  • Canada

  • United Kingdom

If your country is not listed above, please contact us at velrane.official@gmail.com, and we’ll do our best to accommodate your request.

4. Estimated Delivery Times (Post-Processing)

  • United States: 3–5 Business Days

  • Canada: 6–14 Business Days

  • United Kingdom: 6–14 Business Days

Note: These are estimated delivery times after the 1–3 business day processing window. Actual delivery times may vary due to customs delays, holidays, or weather conditions.

5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with your tracking number and courier details. Please allow a few hours for the tracking link to become active.

6. Shipping Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to factors beyond our control (e.g., customs processing, severe weather). If your order appears delayed, please contact us and we’ll assist in tracking your shipment.

7. International Shipping & Customs Duties
For international orders, customs and import duties may apply depending on your country's regulations. These charges are the responsibility of the recipient. Please check with your local customs office for more information.

8. Lost or Stolen Packages
Velrane is not responsible for packages that are lost or stolen after delivery is confirmed. If your package is marked as delivered but not received, please contact the courier to file a claim. We’re happy to assist you with this process.

9. Returns and Refunds
Please refer to our [Refund Policy] for information on returns, exchanges, and refund eligibility.

10. Contact Us
If you have any questions or concerns about your shipment, feel free to reach out to us:
📧 velrane.official@gmail.com